Refund policy

Can I cancel my order?
In the first instance please contact our customer service team on free phone: 01506 430 309 or email advice@empteezy.co.uk stating your reasons for wishing to cancel your order. Generally, providing your order has not been processed, we will be able to offer you a full refund or credit note.

Can I return my order?
In the first instance please contact our customer service team on free phone: 01506 430 309 or email advice@empteezy.co.uk clearly stating your reasons for wanting to return the item(s). We treat each case on its own merits and will work with you to see if a return is possible.

If there is an issue with the items I have received, how can you help?
In the first instance please contact our customer service team on free phone: 01506 430 309 or email advice@empteezy.co.uk within 3 days of receipt of the items and we will arrange either a replacement or refund as appropriate. Full details governing our returns policy can be viewed in the Terms and Conditions.