FAQs

Unfortunately we can't provide a 'one-size-fits-all' answer to this question via the website as this depends on which product you're purchasing - and where it's being delivered. For specific lead time answers, contact our team today via our contact form.

To check the progress of your order, simply contact our customer service team on 01506 430 309 or email sales@emtez.co.uk and they will be happy to help.

Of course! Please ensure you request this when placing your order as this is not a standard delivery feature.

All our web prices are free delivery to a mainland UK addresses. If however, you are purchasing a product that requires you to get in touch for a quote - this quote will include all associated delivery charge details.

In the very unlikely event that your purchase gets lost or damaged in transit, contact our customer service team on 01506 430 309 or email sales@emtez.co.uk and we will work with you to resolve the situation as soon as possible.

Online orders can be placed for delivery to all mainland UK addresses. For other destinations, including international, please contact our customer service team on 01506 430 309 or email sales@emtez.co.uk.

If you wish to change or cancel your order, please get in touch with our customer support team as soon as possible on 01506 430 309 or email sales@emtez.co.uk stating your reasons why. Usually, providing your order has not been processed, we will be able to offer you a full refund or credit note. Terms and conditions apply.

If you would like to return your order, please contact our customer service team on 01506 430 309 or email sales@emtez.co.uk clearly stating your reasons why. We will work with you as best we can to see if a return is possible.

Many of the products featured on our website are bespoke solutions, specifically created to fulfil your unique requirements. Due to the customised nature of these items and the various considerations involved in the planning phase, it's not possible to offer a one-size-fits-all price. However, we are more than happy to provide you with a free, no-obligation quote. Get in touch with one of our team today for more information.

VAT is not displayed on our product pages and is added at checkout. All delivery charges are included in the web prices.

Absolutely! You can pay over the phone however it is important that we cannot accept orders over the phone. We do require an email record of an order confirmation. Please contact our customer service team on 01506 430 309 and they can walk you through the process on paying over the phone.

There's no need to create an Emtez account to make an order, however creating one will allow you to save your details, store records of previous orders and speed up future orders!

On the website we accept Visa, Visa Electron, Visa Debit, Maestro and Mastercard. Alternatively, we offer the option to pay by BACS.

Yes, our standard business account is 30 days, subject to credit checks. To find out more please contact our customer service team on +44 (0)1506 430309 or email sales@emtez.co.uk

The Emtez website processes payments securely with PayPal. PayPal delivers one of the most secure payment platforms in the world and is one of the most popular payment gateways. Your credit card details are not stored on our transactional system therefore each new transaction requires you to re-enter your credit card details.

No. We do not store credit card details, nor do we share customer details with any 3rd parties. Your details are safe with us.

Feel free to contact our customer service office on +44 (0)1506 430309 or sales@emtez.co.uk to speak to one of our team and ask for any data on you to be shared. It is your legal right to know this information and if you want it to be removed then you can request that.